UNRECOGNIZED CHARGE ON YOUR BILL?

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TSP*RervationCounter


The charge TSP*RervationCounter was first reported Aug 12, 2013.
TSP*RervationCounter charge has been reported as unauthorized by 90 users, 13 users recognized the charge as safe.

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Comments

Most Useful Comment
  • Mathilde Wel
  • Jul 29, 2013
In planning our trip, we "googled" Marriott Hotels. We thought we were on the Marriott website (very misleading) and called the number on the website to make two reservations. We thought we were speaking directly to Marriott--again very misleading. When our credit card statement came, we were charged for one hotel stay by both Travres*Rescounter.com 800-219-4606 and Marriott. When I called 800-219-4606 received a message "No longer a working number." Thanks to this message board, I was able to contact Travres. The issue was resolved. Travres called Marriott and supposedly Marriott is going to refund their charge. Geez, BE CAREFUL!! Make certain you read the entire url on a website. Their link begins with Marriott Hotels and then after the forward slashes is their company. We feel we were misled as we thought the entire time we were making reservations we were dealing directly with Marriott. This company knows every trick in the book to mislead the consumer.

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  • Denna Beh
  • Jul 11, 2013
I asked for a specific hotel but found out later was given one in a completely different city. The room was supposed to have a specific set of amenities and was beach front. Come to find out, it's in the middle of the city and no where near the beach. The price was given at a specific amount, yet the charge was for something different. The card number required was to hold the room; instead, I was charged the full amount, which was just shy of $400. An email confirming all of this information was supposed to be provided. It's been three days and I've yet to see it. Asking for assistance was a joke. The customer service rep laughed, refused to put my call through to a manager and then would not give me her name. The hotel now shows the room was rented and cancelled but the money is completely gone and surprise, surprise. There is no way to retrieve it or get my money back.

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  • Basil Des
  • Jul 10, 2013
If you're researching hotels through an aggregator like expedia and choose to call the hotel for more information, the number listed on the aggregator site is NOT the number for the hotel. If you call that number, they will pretend to be at the hotel (and will even answer as if they were the hotel even though they're thousands of miles away) because it is the only way for them to get their commission. There's an easy way around this, of course. Before calling, just google the hotel and use the number on the hotel site. You may even be able to negotiate a slightly better deal, and you'll certainly get a better room because the hotel needs to please you to get paid. If you book through the aggregator, the hotel has been prepaid and has no incentive to help you. After a subpar experience, you'll see the TRAVRES note on your credit card bill. That's hindi for 'you got punked, dude'

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  • Kaitlyn Mur
  • Jul 6, 2013
Thanks to 02-14-2013 for the automated help. they got my reservation wrong. one of three room's booked for one night only with their extra service fees the charges came out close to what I had been quoted by the hotel desk when I was shopping for the rooms. never gave it a second thought even when they instantly billed my CC. Never received the confirmation emails(my bad for not calling back) I did call the hotel a week before arrival and they said they had three rooms under my name again my bad for not getting confirmation they were for three nights each. Never again! Buyer beware!

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  • Harris Tsc
  • Jun 14, 2013
Someone hacked my credit card, booked online through this website, THIS IS A SCAM , FRAUD, be mind, this website never secure , never request for pin no before accepting CC, watch out, I LOST ALMOST AUS 5,000.00!!!!! Beware all

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  • Jama Feq
  • Jun 10, 2013
First comment about choosing itinerary option and pressing # sign worked. Got connected immediately! Thanks.

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  • Freddie Kol
  • May 29, 2013
We reserved Courtyard by Marriott thinking we were reserving directly with the chain. Didn't know it was this "company" until the charge showed up on my credit card. The front desk told me - you should have called us directly, we could have done better. But, since it's already prepaid, they probably won't make any adjustment for you."

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  • Angla Deg
  • May 1, 2013
I thought this was a scam. I didn't receive a confirmation email. After calling a number that only had recordings, I finally found this web site and followed the instructions to contact an agent: punch 2 and press # several times. Who could figure that out?? They said to press 4 to verify your reservation on the web site, but failed to give the web site. Lets go back to where the hotel answers the phone and does their own reservations!

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  • Lani Tib
  • Apr 21, 2013
This company does not disclose they are a third party booking agent. Instead they disguise themselves as the hotel chain itself. I discovered this within minutes of making a booking and called back to cancel and they would not refund all my money. While they have processed the original booking to my credit card, they have yet of send me a confirmation of the cancellation or issue a refund. THIS COMPANY IS A SCAM - USE THEM AT YOUR OWN RISK!! GO DIRECT TO THE HOTEL AND YOU WILL GET A BETTER PRICE!!

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  • Emerita Kim
  • Apr 18, 2013
Thank you to the people who posted on 2/14 and 2/26! I was MOST helpful!

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  • Quincy Gri
  • Mar 18, 2013
I have three fraud transactions in the name of TRAVRES*TRAVEL RES EME on 2013-03-15. I have never booked any rooms through any of the travel websites or travel agent. The transactions are not settled yet and I am going to file Criminal charges against this merchant..

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  • Odilia Gil
  • Mar 10, 2013
This company i not forth right about who they are and how they can be reached. I am in dispute with credit card agency on my side. they charged me double as well. Not to mention i cancelled my reservation within an hour of making it.

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  • Johnetta Osb
  • Mar 4, 2013
These are NOT scams, they are legitimate charges for some type of travel. Though we did not book through any of the online travel sites, many regular hotel chains book their stays through affiliates that are associated with this company. They only put through a charge for one day (in our case) which is why our charge had such a discrepancy in amounts. But after calling the billing department at the hotel, my bank, and TRAVRES, we discovered it was accurate and valid.

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  • Caryl Twi
  • Mar 2, 2013
Hi I called on this and it was legitimate, however if you are trying to get a hold of them, do what one of the above people suggested and you will get a real person...press 2 then "#" 3 times...

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  • Treasa Rit
  • Mar 2, 2013
WHERE IS OUR GOVERNMENT? USELESS , STUPID, CARELESS INDIVIDUALS, A GOOD SWIFT KICK IN THE BEHIND WOULD.T HELP

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  • Merilyn Pai
  • Mar 1, 2013
I booked a Red Roof motel room through Book It.com but when I received my credit card statement, It showed up as Travres Travel (877) 283-5585 WA. I at first thought the charge was a fraud on my credit card, because I did not recognize the name. But when I called the Red Roof Inn that I will be staying at in two weeks. They confirmed that they did have my reservation, and it was paid for, for the same amount at was on my credit card bill. So, the charge was okay. I hope this helps.

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  • Ed Ung
  • Feb 26, 2013
THANK YOU!!! to the person who posted (on 2/14/13) the way to reach a real person! Following that advice, Ichiose option #2, then pressed "#" several times in response to the itinerary request. I reached a real person, AND FOUND OUT THAT THIS WAS A LEGITIMATE CHARGE!!! I had been positive that it was a scam, but as it turns out it was indeed a valid charge, which we had forgotten about. We were amazed. Again, many thanks to the person who posted the information that allowed us to get through the STUPIDLY-designed voicemail for Travres Travel.

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  • Daren Kop
  • Feb 26, 2013
This company known as Travres Travel is a big scam. When I called it kept giving me the run around and different numbers to call that always disconnect. The hotel told me I booked through Expedia and they say I booked through another affiliate. My guess is not to use any of these companies, you won"t ever see a refund.

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  • Melba Dom
  • Feb 14, 2013
If you call the 877-283-5585 number, choose option 2. When they ask for the itinerary number, hit the # sign. You will have to do this about 3 times and then you will be transferred to an actual customer service rep that can look the charge up for you. Good luck!

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  • Pam Arg
  • Nov 26, 2012
This is a valid charge for a travel reservation through an on-line reservation site.

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  • Magen Bro
  • Oct 14, 2012
This charge appeared on my statement, too. I beleive it is legitimate as the date given was correct for 2 nights we spent in the hotel. If I remember correctly I booked it through dreamtripslife.com, but was probably redirected to another travel site - possible kayak.

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  • Keren Rou
  • Oct 10, 2012
I don't think these are Scams. In my online register they appear for all (6) VALID travel site transaction which are PENDING to be cleard. Due to a banking holdiday they are in a temp (pending) status which will be resolved after the holiday.

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  • Marisha Pol
  • Sep 19, 2012
A scam - a ripoff - same situation as last entry. Credit card company is unwilling to disput it, although this is my first dispute as well. You try to call the number on the creditcard and its an endless loop, automated voices saying you have to consult their website which does not exist.

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  • Carey Stu
  • Aug 23, 2012
A ripoff that appeared on my Credid card. My charge appeared as "TSP*RErvationCountEr" EXACTLY, mispelling(s) and upper/lower case included. Telephone number also appeared as "800-219--4606 WA". Visa is trying to wriggle out of reimbursement, though this is my first dispute in 25 YEARS! I will soon change cards, needless to say, and I'm sure they couldn't care less.

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Level of Distrust

90 Unauthorized
13 Authorized

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