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refund for serves never rendered


The charge refund for serves never rendered was first reported Jun 22, 2023.
refund for serves never rendered charge has been reported as unauthorized by 95 users, 28 users recognized the charge as safe.

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Comments

  • MO
  • Aug 19, 2024
This is a fraudulent company going by the name Carrental Reservations, they masquerade as if they are different car dealerships i.e., enterprise, ace but then charge a service fee on top of the rental fee. They preyed on an older adult and gave her a reservation time for when the rental company was closed. They also double charged her account.

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Most Useful Comment
  • Mary D Harris
  • Jun 22, 2023
Through Expedia live agent by phone (855-738-3314), I have reserved and prepaid a Routes car rental at the Atlanta airport from April 16 to April 21. When I came to the venue, the manager asked for my drivers license and then stated they do not rent to a Georgia resident and refused the car rental. I told the manager that all was disclosed on the application for rental through Expedia agent (Jordan) on the phone because they ask me where I was traveling and I answered that I was going out of state. The Expedia agent (Jordan) said all was good to pick up the car at Routes rental in Atlanta on April 16, 2023 to travel to Denver Colorado and return to Atlanta to Routes rental on April 21, 2023. The Manager(Routes) with a angry attitude said “well your not getting a car today, I don’t care what Expedia told you!” I left and immediately called Expedia and reported that I did not receive the car and explained the rudeness of the manager at the Atlanta airport location and requested refund. I was given this ref# 3710870868 for refund and to this day have not received my prepaid monies. I have contacted Expedia and Routes several occasions since about my refund of $250.32 due to never received car! but thus far they refused to resolve this situation (even with their refund reference # that I was given) of this refund or even a portion of my payment. Since, I have been refused the rental which I paid for, I am requesting a full refund of $250.32.Thank you very much for your help! This letter was sent to BBB and received response from BBB that they had contacted Routes and the response was as follows:Sent: 6/19/2023 6:58:19 AM From: BBB of Metro Atlanta, Athens & NE Georgia To: Mary Harris Subject: Message received from the business about your complaint This complaint requires action on your part. After reading this message - click here to view your options. This message originally read on 6/22/2023 Mary Harris 89 Plantation Rd Zebulon,GA 30295 Dear Mary Harris: This message is in regard to your complaint submitted on 6/17/2023 against Routes Car Rental USA Inc.. Your complaint was assigned ID 20199468. BBB has received a formal response from Routes Car Rental USA Inc.. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution. Please review their response to your complaint and advise us of your position in the matter within 7 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered. Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter. Sincerely, Customer Relations Representative Better Business Bureau® complaints@atlanta.bbb.org BBB.org MESSAGE FROM BUSINESS: Dear Mary Harris, We apologies for the inconvenience caused to you. We are investigating this case as we speak and be rest assumed we will take required actions on the same. But we understand what you addressing regarding your concern and we this is to let you know that this booking has been made through 3rd party website and they are the merchant of record and they have charged you for it and also we would like to let you know we wont be charging anything from our side. Also would kindly request you to contact the 3rd party and ask them to send an email to our customer care team at customercare@routes.ca and we will approve it on the same. Also we will reach out to the 3rd party and provide them the same information We again apologize for the inconvenience caused I would appreciate if you could respond ASAP with a refund of $250.32 back to my credit card! Since that I was completely lied to about the rental was set up to be picked up at Routes car rental by your travel agent Jordan!

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Level of Distrust

95 Unauthorized
28 Authorized

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