UNRECOGNIZED CHARGE ON YOUR BILL?

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ESH TECH PROTECT PREM


The charge ESH TECH PROTECT PREM was first reported Jul 8, 2014.
ESH TECH PROTECT PREM charge has been reported as unauthorized by 51 users, 28 users recognized the charge as safe.

Help other potential victims by sharing any available information about ESH TECH PROTECT PREM.

Most Useful Comment
  • Sparkle
  • Sep 18, 2014
This charged showed on my monthly statement, I need this stopped.

Mark as Useful [18 votes]

Comments

  • Suzann
  • Jan 7, 2015
Please stop this charge immediately. I have never requested this product. Refund my account. $11.76 has been deducted from my account since September 1, 2014. I do not know what this is for. Please advise

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  • Jason
  • Jan 8, 2015
This is insurance for a cell phone

Mark as Useful [4 votes]
  • Rick Galliher
  • Jan 7, 2015
Unknown charge.

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  • Zach
  • Jan 6, 2015
Charge showed up on my statement this month, I want this removed.

Mark as Useful [1 vote]
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  • Ronald
  • Jan 6, 2015
Stop this charge immediately, i don't wont this insurance so called insurance.

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  • Tammy Nichols
  • Jan 6, 2015
This appeared on my account, and all charges need to be removed !!!

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  • Lisa Newsome
  • Jan 5, 2015
Verizon told me that I needed this 'insurance' when I acquired internet service through them. As soon as the 2 year contract was up, I discontinued the service because of the ridiculous plan and payments. (learned a lesson!) When I canceled the service, after they did everything possible to keep my business, they assured me that the insurance payments would stop automatically coming out of my account. That was in October 2014. $4.99 is taken out of my account like clockwork every month since. I am getting nowhere with Verizon and have reported them and I can't find a contact number for this 'insurance' company. Can anyone help?

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  • SJS
  • Jan 25, 2015
855-309-8345 The phone number should be next to the company name on your credit card billing statement

Mark as Useful [1 vote]
  • Cortni C
  • Jan 5, 2015
I did not authorize any charges. Please credit my card back $11.76. I will be reporting this.

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  • rita sipes
  • Jan 4, 2015
I have a 7.48 charge on my account that is NOT authorized. Please credit back immediately

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  • kevin smart
  • Jan 4, 2015
I want this charge stopped and refunded

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  • Glenn Jeans
  • Jan 4, 2015
Charged 12.06 for the first time on 1/4/2015, did not order. Need refunded immediately!

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  • hilda cochran
  • Jan 4, 2015
I have been charged for this and I did not order it. Please refund the 12.06. Thank you. 01/05/2015 3948 POS DDA W/D ESH*TECHPROTECT PREM 855-309-8345 GA ESH*TECHPROTE 12.06

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  • Rhea P.
  • Jan 4, 2015
Some kind of insurance that is charging me 11.98/ month. I didn't authorize this charge on my card. This has been showing up on my car since October 2014. I need this charge to be stopped immediately. There is no sign of agreement to something like this on my verizon bill or anywhere else.

Mark as Useful [3 votes]
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  • Candace Shepherd
  • Jan 3, 2015
I have requested that the $10.99 charge to my bank account for ESH*TECH PROTECT be stopped since August 2014 when I traded in my iPhone 4s, and I am still being charged $10.99 every month. I have tried to call several different phone numbers with no luck. I have contacted Verizon monthly to get them to stop the charges, because Verizon made me purchase whatever insurance this is. I have had no luck stopping the recurring charges and I don't know what to do now. PLEASE HELP!

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  • Candace Shepherd
  • Jan 3, 2015
Let me clarify my above post. I did not authorize these charges at all. Verizon used my bank card number to set up the recurring charges when I purchashed my iPhone 4s, and when I contacted Verizon about the charges I was told I had to have the insurance or my phone would be turned off and I would have to pay out the two year contract. I even tried to use the insurance once and was informed that I had no insurance on my iPhone 4s, but I have been paying the monthly insurance premium. I believe this is a scam by Verizon, and now I cannot stop the $10.99 monthly charges by ESH*TECH PROTECT. I have exhausted all measures I know of. Is there anything else I can do to stop this???

Mark as Useful [2 votes]
  • R Janik
  • Jan 2, 2015
Unauthorized charge of $10.99 per month since upgrading Verizon phone. Will stop payment.

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  • jean
  • Dec 17, 2014
I am being charged for this and I have tried to stop it. Please help.

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  • Phil
  • Dec 29, 2014
In the first half of October my wife upgraded my iPhone 5c to an iPhone 6 with 128 GB of memory. Today she asked me what the $10.99 monthly charge to ESH Tech Protech was. As I had no idea I found this web page. I told her that the charge apparently was for insurance on the iPhone 6 she had purchased. She then recalled that the Verizon Store employee had told her that the 10.99 charge was required by Verizon for 4 months and that if I lost or damaged the phone without the insurance in the first 4 months we would be charged $1000. As the Verizon employee told her we had no choice if we wanted the phone, it was not a fraudulent charge.

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  • Roger
  • Dec 11, 2014
I did indeed request insurance when I purchased my iPhone at what I thought was a Verizon store. Now I see a separate charge on my CC bill. I dug a bit and found that the store at which I purchased my iPhone was not an official Verizon store but what I guess is an authorized reseller. I thought they were selling me insurance that would appear on my Verizon bill, but unfortunately it is separate - which is a pain. Verizon tells me that they normally insure phones through a different insurer, that their stores are authorized to allow alternate insurers, and that the cost of insurance through Verizon would be comparable to what I am paying through ESH Tech Protect Prem. I am irritated that this insurance bill is separate. I do not know how reliable this insurer is, nor how one would settle a claim. At least the insurance through Verizon would be evident to Verizon and at their various stores if I had a claim. I'm not sure how I'd prove that I had insurance with ESH Tech Protect Prem

Mark as Useful [3 votes]
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  • KLB
  • Dec 29, 2014
They are a great insurance company separate bill or not I have had to use them once before walked into a Verizon store paid the $100 deductible and got a NEW phone to replace the broken one, no questions asked. The insurance I got from Verizon shows the deductible may be up to $149 and I may get a new or refurbished phone. I’d rather have the TechProtect canceling the Verizon ins.

Mark as Useful [3 votes]
  • Jerry
  • Dec 11, 2014
In my case this is an "unauthorized charge" that was initiated at a "Verizon Wireless Reseller"! These stores look identical to a corporate "Verizon Wireless" retail stores. They automatically bill your credit or debit card that was used at the store. My daughter purchased her new iPhone at one of these locations and has been paying $11.99 per month for the last 5 months. She declined this "mobile insurance" because it was being covered and billed directly on my "Verizon Wireless Bill" which is only $10. It is good insurance, but it is being fraudulently forced on customers. Be aware that even though it covers just about everything, there is a required deductible per claim! This "mobile insurance" is provided by "Asurion" (in my daughters case). However, the "mobile protection" that I am billed for directly on my "Verizon wireless Bill" is better coverage and cost $1.99 less per month. My advice would be to check and see if you are being double covered. If you drop you iPhone 6 or Samsung Galaxy 5 after you have purchase, it will cost $699 to get a new one (possibly less if they have refurbished one). *******This is a fraudulent charge, but check to see if it is valid coverage and whether or not you want to keep it before canceling it******** Again, this was a result of using a deceptively looking "Verizon Wireless" retail store that was in fact a reseller or franchise!

Mark as Useful [4 votes]
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  • Katie
  • Dec 11, 2014
Just found this charge on my CV. Never approved this.

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  • Andrea Denisco
  • Dec 10, 2014
I do NOT recognize this charge on my cc statement. Some kind of explanation would be nice. Thanks!!! Andrea Denisco

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  • Samantha
  • Dec 8, 2014
I have been getting charged $10.99 twice on the 3rd of every month since September without my consent. That's a total of $87.92!! I expect to get a full refund & all future charges dropped immediately.

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  • Angela Moss
  • Dec 5, 2014
I did not allow this to be deducted from my checking account. Unauthorized transactions and this is the third one.

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  • Patty
  • Dec 3, 2014
What the heck is this charge? I have no recollection of approving this charge. Please credit back my account as soon as possible.

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  • Theresa Dewberry
  • Nov 30, 2014
I NEVER approved these charges and I can NOT get them taken off of my bill! I can't reach the company. How are they allowed to do this?! I've called my bank to dispute the charges, but they are STILL showing up on my monthly statement!

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  • ESHTECHPROTECT PREM XXXXX8345
  • Nov 18, 2014
Some kind of cell phone insurance is being charged that i never signed up for. The charge is $10.90 a month. I need this charge stopped immediately. I never approved this service. No recollection of ever approving this charge. It is showing up on my business bank statement September of 2014, right after I upgraded my iphone. Needs to be refunded and charges stopped immediately. If anyone can locate this company and get these bogus charges refunded, please pass along.

Mark as Useful [1 vote]
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  • bob
  • Mar 7, 2015
When you use a 2 year upgrade your new device is considered insured if you have an account already.

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  • David
  • Nov 16, 2014
My cell phone quite working and I am an over the road truck driver. So I stopped at a Verizon store to see about buying a new cell phone. It was in the state of TN. So I bought one and the sales man ask me if I wanted insurance on it and I said yes. At that time I thought it was through Verizon till a charged for $6.99 showed up on my bank statement showing ( ESH*TECHPROTECT PREM ) I did not know who they where so I called my bank and they told me it was a charge from the company for Insurance on my cell phone. So I then called Verizon about this and was told that some of there stores use them to insure these cell phones. So Now I am having trouble with my cell phone and Verizon will not take of it because they say it is not insured my them. How I have to try to get ahold of ESH*TECHPROTECT to get my phone fixed. That is not good because I have to have my cell phone with me at all time, I can not be without it while I am over the road in a semi and need it for work and to call my wife everyday to let he know I am ok and where I am and when I will be home again. What a BIG PAIN IN THE A** this is for me. Does anyone have any advice for what I can do about this mess? If so please let me know. Thanks to the person that did write this company with a phone number for me to call about my phone. Wish me LUCK.

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  • Jasmin
  • Nov 10, 2014
I am being charged for 10.99 and I never approved it. I can't get ahold of the "company". When you call it's static.

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  • Rob
  • Nov 5, 2014
At first I thought this was an unauthorized transaction. However after reading through these posts and realizing what this charge was, I figured out that it IS an authorized transaction. Recently I upgraded my wife's Verizon iPhone and remember the agent asking me if I wanted to purchase insurance for the phone. He then told me that the insurance would be billed as a separate transaction and NOT on my normal Verizon bill as before. I think it is because they have changed insurance companies. I was told that this insurance carrier would ship me a brand new phone, not a refurbished one if I needed to make a claim. So, if you have this charge on your bank statement and recently purchased or upgraded a phone through Verizon, you may want to investigate it that way. The phone number on my bank statement 855-309-8345 is a valid number (I called it to verify) so if you need to speak to someone you can go that route. Hope this helped some people.

Mark as Useful [11 votes]
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  • Rebecca
  • Nov 5, 2014
I need this to stop!!!! I did not approve these charges nor was I aware of them till I checked my bank statements. They are charging me $10.99 since Nov. 4, 2014 and 10.99 since Sept. 9, 2014. I need my $14.29 refunded back to my bank and the charges to be stopped immediately!!

Mark as Useful [4 votes]
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  • rebecca
  • Nov 5, 2014
I need this to stop!!!! I did not approve these charges nor was I aware of them till I checked my bank statements. They are charging me $10.99 since Nov. 4, 2014 and 3.30 since Sept. 9, 2014. I need my $14.29 refunded back to my bank and the charges to be stopped immediately!! I made my mistake above comment.. refunded $14.29 back thanks

Mark as Useful [1 vote]
  • Kimberly Cortez
  • Nov 4, 2014
I need this to stop!!!! I did not approve these charges nor was I aware of them till I checked my bank statements. They are charging me $7.57 since Sept. 09, 2014. I need my $15.14 refunded back and the charges to be stopped immediately!!

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  • Thomas Cassell
  • Nov 4, 2014
This charge is on my monthly statement. I need it stopped now. The phone number on my bank statement is bogus

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  • Bill
  • Nov 3, 2014
Unauthorized charge of 17.98 per month for several months. Refund and cease to charge is required.

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  • Zach Emmerick
  • Nov 3, 2014
Charged me when I don't have verizon anymore

Mark as Useful [1 vote]
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  • Katie
  • Nov 3, 2014
Received a Eshtrch premium charge to my scct today for the amount of $10.99. I did not authorize this.

Mark as Useful [1 vote]
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  • Annie Clark
  • Nov 3, 2014
I noticed a charge on my account this morning for $10.99 and I know that I did not authorize this.

Mark as Useful [1 vote]
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  • Laura Orsban
  • Nov 2, 2014
Did not knowingly approve this charge and would like it stopped immediately. I will notify my card carrier to not approve theses charges.

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  • ERH
  • Oct 24, 2014
Just found these creeps on my credit card, dated 10/03/14. These sound like the same a******s that scammed me, unknowingly, directly on my Verizon account. I would love to shut them down permanently.

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  • Sally Dougherty
  • Oct 23, 2014
2 charges monthly has been charged to my visa (ending in 5903) several months... I do not recall authorizing these. This card will not be open much longer, please refund as soon as possible. Sally Dougherty

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  • ESH Tech protect prem
  • Oct 11, 2014
I received this charge on my credit card more than a month after I bought a new iphone 5 at verizon.

Mark as Useful [1 vote]
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  • jeff binns
  • Oct 5, 2014
tThis esh tech protech is another unwanted charge for my phone that i just upgraded. how do i get it stopped?

Mark as Useful [4 votes]
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  • Vince
  • Oct 4, 2014
Even after getting a new credit card with a different number, this charge continued (not sure how they could even charge a credit card # they were never given). I called my credit card company again and had them put a block on the charges/vendor. I was also given the ph# 855-309-8345, which appears to be this mysterious ESH Techprotect Prem. Very shady since Verizon said they had no authority over what Techprotect Prem does with this insurance, or when it stops.

Mark as Useful [1 vote]
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  • Heather
  • Oct 3, 2014
Never once id i get this service stop stealing my money!!!

Mark as Useful [1 vote]
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  • Donna McQuade
  • Oct 3, 2014
ESH Techprotect Prem charged to my phone $13.98/month (3 Months before i caught it). Verizon does not use this protection service even though a verizon rep added this this to my plan. HELP

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  • charles Esposito
  • Oct 3, 2014
Insurance ? I need to have this charge stopped immediately. I never approved this charge. Please refund my money and stop these charges now Oct. 3, 2014. I am reporting this unauthorized used to my bank today.

Mark as Useful [2 votes]
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  • Jysn
  • Oct 2, 2014
This is a third party cell phone insurance company that Verizon has been know to use.

Mark as Useful [1 vote]
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  • katie
  • Sep 30, 2014
I got repeated charges of 11 dollars on my credit card since june 2014. I never authorized these charges and I want them stopped.

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  • Jesse Chandler
  • Sep 29, 2014
I have no idea what this charge is for. I have never heard of ESH TECH PROTECT. I demand you refund my $4.99 and cancel whatever this charge is for. IO have not signed anything authorizing a repeating charge or an initial charge of this amount. Jesse Chandler

Mark as Useful [1 vote]
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Most Useful Comment
  • Sparkle
  • Sep 18, 2014
This charged showed on my monthly statement, I need this stopped.

Mark as Useful [18 votes]
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  • Lawrence Folding
  • Sep 22, 2014
I don't remember signing up for anything from them.

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  • Rebecca Stone
  • Sep 16, 2014
Want this charge removed and stopped.

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  • Patrick Griffiths
  • Aug 30, 2014
I need this charge stopped immediately. I have no recollection of approving this charge. It has been showing on my credit card since 2/18/2014. A total of $97.29 has been charged to my account without my authorization. This total needs to be refunded and charges stopped immediately.

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  • Elizabeth
  • Jul 8, 2014
Some kind of insurance. I need this charge stopped immediately. I have no recollection of ever approving this charge. It is showing on my credit card statement since February 27, 2014; 11.98/month x 5, + 1.28. Needs to be refunded and charges stopped immediately.

Mark as Useful [1 vote]
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Level of Distrust

51 Unauthorized
28 Authorized

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