UNRECOGNIZED CHARGE ON YOUR BILL?

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ESH TECH PROTECT PREM


The charge ESH TECH PROTECT PREM was first reported Jul 8, 2014.
ESH TECH PROTECT PREM charge has been reported as unauthorized by 51 users, 28 users recognized the charge as safe.

Help other potential victims by sharing any available information about ESH TECH PROTECT PREM.

Most Useful Comment
  • Maryb95
  • Jan 20, 2015
This is a valid charge to my card for cell phone insurance. I had a very good rep from Cellular Sales, an authorized Verizon dealer, explain to me exactly what I was getting. I agreed to the Tech Protect insurance vs. Verizon Asurion insurance because I would rather get a new phone than a refurbished one if I needed it. My rep explained that it would be a separate monthly charge on my card. I even had to sign a separate agreement for Tech Protect My phone is older now so I do not feel the need to keep insurance on it. I called Tech Protect on a weeknight at 9pm EST to cancel. The person I spoke with on the phone was pleasant and helped me immediately. I even received a prorated credit on my card for part of the month that was not used. I suggest that people read what they sign before they sign it. Also, if you feel like you have been duped, do not depend on posting to this site to get your money back. Call Tech Protect and explain the issue.

Mark as Useful [18 votes]

Comments

  • Ken Mobley
  • Jun 11, 2015
I DID NOT AUTHORIZE THIS CHARGE TO BE TAKEN OUT OF MY PERSONAL BANK ACCOUNT OR ANY OF MY ACCOUNTS . I WAS NOT TOLD THIS WOULD HAPPEN . MY BUSINESS PAYS MY CELL PHONE BILL NOT MY PERSONAL. AGAIN, I DID NOT AUTHORIZE ANY AUTOMATED DEBIT AND WAS NOT AT AWARE OF THIS CHARGE. I WANT ALL OF THESE TECHPROTECT TRANSACTIONS REFUNDED!!!! I THINK I WILL CHECK WITH THE BETTER BUSINESS BUREAU TO SEE IF THEY CAN HELP ME!

Mark as Useful [2 votes]
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  • Jon Sollars
  • Jun 11, 2015
Please refund the amount you charged to my account as I did not authorize you to do so.

Mark as Useful [1 vote]
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  • babyboomerboy
  • Jun 10, 2015
Stop charging my account. I don't want this anymore. I request a refund.

Mark as Useful [3 votes]
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  • Maureen mcgrath
  • Jun 7, 2015
I want to discontinue this service. I want this to stop. Thank you.

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  • christopher mckay
  • Jun 4, 2015
I want to cancel whatever this is that I did not apply for. Please refund all monthly payments you have charged me!!!!! I want tp report a unauthorized charge that has been on my charge card for several months.....ESH TECH PROTECT Premium

Mark as Useful [1 vote]
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  • Cancell Phone Insurance Please
  • Jun 4, 2015
I want to cancel this insurance. A total of $59.61 has been taken from my account since 11/14. Discontinue!

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  • bruspell
  • May 27, 2015
What number did you call to cancel the insurance? I used 1-844-400-0452, the number the transactions are made from. Thanks.

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  • Rustyt
  • May 18, 2015
Not only was it un-authorized the cancellation call took over 30 min

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  • katbsinging
  • May 14, 2015
I have been getting these two for so long, and I thought they were part of my car insurance through Esurance! I get two consecutive charges. One is for $4.99 and the second is for $6.99. I don't understand why this is being charged, when the equipment coverage Asurion is covered under my bill for $8 for each phone. I want my refund!

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  • Alex
  • May 14, 2015
I have been receiving these unauthorized charges of $11.88 on a monthly basis ever since I bought a new phone at Verizon. I declined the insurance when they offered. This is a fraud. We should do something about it. Let's start a petition to sue these thieves.

Mark as Useful [1 vote]
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  • Rudy
  • May 13, 2015
I have reported this for six months as fraud. It was never ordered nor reviewed. I want it stopped or I will track them down and end them!

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  • Pamela Turner
  • May 10, 2015
Why am I being charged $11.76 a month for equipment protection? I declined this protection 12-13-14 when I signed the customer agreement. Bill Act. # 0223473388 cell phone 727-457-0329

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  • sergio salegio
  • May 10, 2015
My account with Verizon has been cancel for two months already, they still charging me. The only way I think to stop this chargers is report it to my bank

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  • 2920 Jefferson Davis
  • May 9, 2015
unauthorized. My receipt from the Verizon store clearly shows "Insurance: Declined" at time of purchase, yet these charges have continued.

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  • Laura
  • May 6, 2015
Never agreed for billing in first place. Cancelled charges in APR; got half month credit as verification of cancellation. They billed in May. Had to cancel the credit card in order to stop unauthorized charges.

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  • cageyoleman
  • May 6, 2015
I got a charge on my credit card for "ESH Tech Protect Prem" three (3) days after purchasing/upgrading to new I-phones with Verizon. I purposefully declined any and all insurance offerings from the Verizon sales rep. Verizon will not only hear about this, but I may cancel the service entirley. The charge will be removed from credit card

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  • PJRodriguez
  • May 5, 2015
I got an unauthorized transaction from ESH TECH PROTECT that I'd never agreed on didn't even know that existed

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  • Nancy Zimar
  • Apr 12, 2015
my husband typically does all of the mail and banking but just this month, I checked my statement and found this charge. I was clueless until I "googled" it. I will cancel this and cancel Verizon. How underhanded and sneaky is this?

Mark as Useful [3 votes]
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  • Gregory Tapia
  • Apr 10, 2015
broken phone need replaced

Mark as Useful [2 votes]
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  • donna johnston
  • Apr 10, 2015
a monthly charge of $7.28 showed up on my credit card without my authorization or knowledge. Having trouble getting Verizon to do anything about it.

Mark as Useful [1 vote]
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  • Andrew
  • Apr 7, 2015
This is a legitmate charge. Verizon uses this company when you sign up for tech protection on your phone. So you get a verizon bill, and this is charged seprately, typicallly through direct debit/ACH. The only catch is you have to cancel this manually. If you get rid of the phone or switch carriers, you will continue to get charged the protection fee on the old phone until you call and cancel.

Mark as Useful [15 votes]
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  • Motogeezer
  • Apr 5, 2015
I have it, I've used it. Got a replacement phone Galaxy S5 at the Verizon store after paying the deductible of $199.00. Much less expensive than a new phone. $699.00- $199.00-leaves you enough money for a little over 44 months of coverage before you hit the break even point. IMO, worth it considering you get your new phone immediately. However, to each his own :)

Mark as Useful [2 votes]
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  • NC2IN
  • Apr 5, 2015
I've found them sneaking into my Discover account. They have charged my for over a year of more than $250. The claim to be some insurance thing, but perhaps an invisible insurance company with no website or emails about benefits or charge changes that takes money from your accounts unauthorized ... I filed a report on them. Hopefully, I get my money back...

Mark as Useful [5 votes]
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  • J & C Hudson
  • Mar 8, 2015
This company hacks into Verizon's data base...it is a scam. We've had two charges...one the day after we renewed our contract with Verizon (we've never had insurance on our phones) and another, larger charge a few days later. When we called Verizon at 611, neither the CSR or a manager was able to tell us what these charges were. Will be calling the local Verizon store, going to our bank and filing a fraud report with the local police department and possibly FTC.

Mark as Useful [5 votes]
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  • Bob c
  • Mar 24, 2015
It's actually not a scam. It's the extra cell phone protection that you pay for in the event you lose or break your phone. Verizon's plan will get you a reconditioned phone in three days with a deductible to be paid. This plan gives you a brand new phone with no deduct able. Simple

Mark as Useful [13 votes]
  • ESHTECHPROTECT
  • Mar 6, 2015
Deductions from this group started in December 2014. How do I get ride of them and get my money back? How did they get my credit card number ?

Mark as Useful [1 vote]
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  • JDrama
  • Mar 6, 2015
This is a scam..........I called my bank today and had my card cancelled, and a case open to investigation for fraud. My bank will refund the money This is a 3rd party insurance scam through Verizon cellular sales. I personally have 3 devices through them and have insurance on all 3 ( through Verizon directly ) this 3rd party cellular sales which is where most buy there devices sneeks in this extra charge that they do not offer nor get permission for, so i suggest you call your bank, credit card carrier, etc....and file a claim against this. I just found out they have been taking $10.99 fron me since Nov 2013. Luckily my bank was able to refunder under fraud.

Mark as Useful [5 votes]
  • Patricia
  • Mar 2, 2015
I have two charges from this company, site, or whatever it is. How do I get it removed and get my money back?

Mark as Useful [5 votes]
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  • Juanita Mallard
  • Mar 2, 2015
This is a fake charge, I have no Idea where it came from..

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  • william demmerle
  • Feb 27, 2015
what are these charges

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  • NDonlin
  • Feb 19, 2015
Just appeared as a charge on my AmEx. Disputing it through AmEx now. No idea where it came from.

Mark as Useful [1 vote]
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  • Jim
  • Feb 23, 2015
Mine is for cell phone insurance for my cell phone (Verizon).

Mark as Useful [7 votes]
  • marianne r dagher
  • Feb 18, 2015
02/03 11.98

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  • Margaret
  • Feb 11, 2015
Just found a second unrequested/approved charge on my January Visa. How do we get this spam to stop?

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  • DARLA
  • Feb 9, 2015
This company is a complete rip off! Verizon stated I had to have insurance through esh protect, I canceled my phone service with Verizon and they still kept charging my credit card. Called the phone# listed 855-309-8345 on my credit card statement to cancel on more than one occasion and they still charged me and had the nerve to tell me they could not credit me for a full refund because I didn't cancel in time! They are taking peoples money even when you no longer have the same cell phone company. The customer service reps are rude when you ask to speak to a manager, they tell you there's nothing they can do for you. THIS COMPANY NEEDS TO BE REPORTED TO THE BETTER BUSINESS BUREAU!!!!!!!!!!

Mark as Useful [5 votes]
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  • Jasmine
  • Feb 6, 2015
I got charged $11.82 on my credit card I DO NOT approve of this. I don't have Verizon anymore. Stop this now!

Mark as Useful [1 vote]
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  • shawn
  • Feb 5, 2015
I was curious about this charge, but I finally figured it out. It is the way Verizon charges for cell phone insurance. Other cellular companies probably use this service also.

Mark as Useful [1 vote]
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  • Haley Burns
  • Feb 4, 2015
Hello. I had $13.98 come out of my bank account and it said that ESH*TECHPROTECT is where it came from. Help! I don't know where this came from? Thanks!

Mark as Useful [1 vote]
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  • Eve
  • Feb 4, 2015
I get charged by this company every month! How do I get out of it!! And get my money back??

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  • Rochester, NY
  • Feb 3, 2015
Though I don't like the way they went about it, this is legit. My husband got a new cell phone, had to get insurance on it the first month, ASSUMED it would show up in our Verizon bill, which I have paid on line in the past, so they have my checking account info, and so they directly debited it from my checking account, without my permission. However, when I call to cancel the insurance, only the Account Holder (my husband, who is working in 12 degrees and a foot of snow today) is the only one authorized to cancel the charge. Effers.

Mark as Useful [1 vote]
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  • Andy Winkle
  • Feb 2, 2015
Been getting charged $19.73 monthly and haven't approved this charge at all.

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  • Rhonda Reid
  • Feb 2, 2015
I did not sign up for this!!! This charge just hit my account. Calling the above number to have this stopped.

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  • James S Hyatt
  • Feb 2, 2015
I keep getting a monthly charge of 11.76 on my checking! How do I get this stopped? Thanks, James Hyatt

Mark as Useful [2 votes]
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  • eSecuritel
  • Jan 26, 2015
eSecuritel prides itself on delivering exceptional device protection programs. If you have any questions about ESHTECHPROTECT PREM, please call 855-309-8345.

Mark as Useful [12 votes]
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  • Lowell Eberwein
  • Jan 26, 2015

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Most Useful Comment
  • Maryb95
  • Jan 20, 2015
This is a valid charge to my card for cell phone insurance. I had a very good rep from Cellular Sales, an authorized Verizon dealer, explain to me exactly what I was getting. I agreed to the Tech Protect insurance vs. Verizon Asurion insurance because I would rather get a new phone than a refurbished one if I needed it. My rep explained that it would be a separate monthly charge on my card. I even had to sign a separate agreement for Tech Protect My phone is older now so I do not feel the need to keep insurance on it. I called Tech Protect on a weeknight at 9pm EST to cancel. The person I spoke with on the phone was pleasant and helped me immediately. I even received a prorated credit on my card for part of the month that was not used. I suggest that people read what they sign before they sign it. Also, if you feel like you have been duped, do not depend on posting to this site to get your money back. Call Tech Protect and explain the issue.

Mark as Useful [18 votes]
Post Reply
  • buddynme
  • Mar 24, 2015
ditto maryb95 comments. down south two years ago i bought new phone thru verizon authorized not dealer cellular service and got insirance thru this company. they fully explained the policy who what etc and to send my bill sep and hD sign pPers they r a legit company.

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  • Steve Dimond
  • Jan 15, 2015
This appears to be fraud. Found charges of $10.07 on credit card for last 3 months ... This was never approved or requested. I am in Canada ... Reported to Visa ... fyi

Mark as Useful [2 votes]
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  • Jessica Ware
  • Jan 13, 2015
I called and told them i no longer had the phone and they are still billing my account! This company will end up on American Greed.

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  • joanna
  • Jan 11, 2015
i have never heard of this protection thing yet they've been charging me 20 dollars a month.

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  • Sbrx
  • Jan 9, 2015
I never signed up for any insurance. I have owned my phone for about 6 months and all of a sudden a charge for $11.73 showed up on my account on 1/8/15. This needs to be refunded to my debit card immediately. This insurance company needs to be put under investigation and shut down seeing as everyone seems to be complaining because they haven't signed up for any insurance yet we are still being charged. FIX THIS!

Mark as Useful [3 votes]
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  • Tricia Renee
  • Jan 8, 2015
After finding charges of $11.65/mo on my credit card for 5 MONTHS I called my service provider, Verizon. Verizon had no record... gave me a number 877-775-3274 (tech support service) who didn't have record either... I then called the Verizon store (Inside the Melbourne Square Mall, Melbourne, FL) which is the store I went to when I got my new phone (5 months ago)... The girl that answered said that the store was under new ownership/management and entire new staff.. She said she would ask her Manager... I asked to speak to the manager then was put on hold for almost 15 minutes before I hung up.... or was I hung up on? Moral of the story... I want this serviced canceled IMMEDIATELY!! Please, and thank you

Mark as Useful [2 votes]
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  • Turf94
  • Jan 8, 2015
I have been charged 10.99 the last three months dated 11/5 2014 12/05/2014 and 1/5/2015 for the ESHTECHPROTECH PREM without my knowledge. I know I have not checked any box that is asking if I want the insurance coverage. I want my money refunded to my debit card as soon as possible.

Mark as Useful [2 votes]
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  • Jessica Ware
  • Jan 13, 2015
I was being charged for 6 months for insurance on a phone I dont even have anymore! I called them pissed iff they said that they cancelled it and low and behold just 5 days ago they charged my card again! This is obviously one of those. Corrupt companies you end up seeing on American Greed.

Mark as Useful [2 votes]
  • gerald costantino
  • Jan 8, 2015
i am getting billed 7.48per month for something i did not agree to.

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Level of Distrust

51 Unauthorized
28 Authorized

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