UNRECOGNIZED CHARGE ON YOUR BILL?

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ESH TECH PROTECT PREM


The charge ESH TECH PROTECT PREM was first reported Jul 8, 2014.
ESH TECH PROTECT PREM charge has been reported as unauthorized by 51 users, 28 users recognized the charge as safe.

Help other potential victims by sharing any available information about ESH TECH PROTECT PREM.

Comments

  • gasserpam
  • Mar 13, 2016
I have canceled this

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  • clynnm0702
  • Mar 18, 2016
How did you cancel this service?

Mark as Useful [7 votes]
  • ESH*TECHPROTECT PREM
  • Mar 8, 2016
I did not authorize this charge and it seems to appear on my credit card every month. I want it removed immediately.

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  • ESH*TECHPROTECT PREM
  • Mar 8, 2016
I don't know this charge got on my credit card account. I dispute it.

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  • Bob Bunch
  • Mar 4, 2016
This charge is fraudulent and has continued to show up on my credit card

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  • Paul Schwarz
  • Mar 3, 2016
I want to get more information as to when & if I signed up for this and what does it cover. I do not remember signing up and would like more information & details. If you can't supply me with the details to the above, please cancel & refund my money A.S.A.P.

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  • Karen Wolf
  • Mar 1, 2016
What is this charge? It appears on my statement every month.

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  • why am I been charge monry on my cedrit card
  • Feb 20, 2016
tell me why

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  • Cheri Crane
  • Feb 12, 2016
Need to change auto payment as I have changed bankc

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  • Jess
  • Feb 2, 2016
They've been charging me several months I've even tried emailing them to stop them from taking money from my account and they won't stop

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  • LA
  • Jan 11, 2016
I did have this 3rd party insurance on Verizon phones. I did submit a claim a while back and it was processed quickly and satisfactorily. I just got new phones and called the 844 number to cancel the old coverage. While I did have to stay on hold for several minutes my call was answered by a very helpful agent. She confirmed my information, cancelled the coverage and submitted a partial refund for the current billing period. I manage a large Customer Care center and I don't tolerate scams or poor service but in this case I have to say my experience with Tech Protect was positive.

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  • Sengland
  • Jan 17, 2016
I actually did sign up for this insurance. Once the phones were either lost or eligible for upgrade, called the 844 number on my credit card and got the "music" mentioned below. Called 855-309-8345 (option 8), spoke to a representative and within a couple of minutes (after verifying that I was who I said I was) they cancelled the insurance on both of my lines.

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  • melanie
  • Jul 6, 2016
I agree, I just called and they cancelled it no questions asked. They just took 11 dollars out yesterday and the guy said it will be back in tomorrow so hopefully that is the case and I have no problems.

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  • Sue
  • Jan 4, 2016
did not authorize this transaction, need to get it reimbursed asap, who can I contact for this?

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  • Zeena
  • Jan 6, 2016
Mistry

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  • rivera
  • Jan 4, 2016
I have been trying for months to deal with this company. all they do is promise to reimburse and cancel insurance I never signed up for. I finally called my bank and I guess they are fully aware of the fraud. They are reimbursing me for $356.84. My cards were all cancelled. I guess the bank doesn't want any part of it. something about a lawsuit involving these people and sprint. whatever!!!!! all I know is that I am getting reimbursed.

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  • Jill Hardebeck
  • Jan 3, 2016
I have a charge of $6.99 on my credit bill every month and i don't know what it is for. I want it taken off. I have called the number countless times and no one answers. I want it off my bill immediately!!!

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  • labhag
  • Jan 2, 2016
do not use these peeps....fraudulent charge...necessary personel called ... reported as criminal activity

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  • Greg Moul Sr.
  • Dec 2, 2015
For Christmas 2014, my wife bought a H.P. Lap Top Computer for me as a gift. She bought it from Best Buy. Shortly after Christmas, ESH*TECHPROTECT has taken $7.46 out of my checking account. I called Best Buy, and they said it was computer protection that my wife bought. Now I'm being told its a scam...

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  • Sunshine
  • Dec 16, 2015
To Cancel, Call 855-309-8345. It took me just 2 minutes and a little non-intrusive info to get this insurance cancelled on 2 separate phones. They plan to refund the remainder of the month's charge to my CC.

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  • Mitzi
  • Dec 28, 2015
Tried to cancel mine today. All I get is music. No one will answer.

Mark as Useful [4 votes]
  • Annette
  • Mar 8, 2016
I too called the number 1 855 309 8345, pressed 8, and all I got was music for about 4 minutes. Lovely music, but eventually a voice came on and after giving her my information, she said she would cancel my insurance. I told her that the company needs to tell people they would be on hold for the next representative rather than just have music come on. Angelica said she would make a note of it.

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  • Kb
  • Dec 2, 2015
I have received an unauthorized charge by this company, I'm not sure how long they have been charging my account, this is the first time I've noticed it and they almost overdrew my account. I have no phone or any piece of technology that needs or has insurance of any kind. This needs to be stopped and refunded immediately.

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  • Tim
  • Jan 12, 2016
I called 855-309-8345 and in less than 2 minutes I was cancelled and told I would receive a refund for the rest of Jan. Very helpful-we will see.

Mark as Useful [2 votes]
  • Brooke
  • Nov 25, 2015
Whitehead

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  • Fred
  • Nov 30, 2015
This company is a complete fraud. I purchased through Verizon local agency and they have gone out of business. ESH TECH will not answer phone, only have recording of music. You will NOT be able to cancel your credit card monthly charges unless you cancel the C/C. Stay away from these criminals. Very bad company. No service, no anything. They just take your money.........

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  • Mark Gallard
  • Nov 25, 2015
This charge is neither approved nor acceptable. I'll be talking to Wireless Wave about removing us from their charge list.

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  • Val Brown
  • Nov 16, 2015
i've been charged $23.30 monthly for God-knows-how-long.........for my cellular phone which when it deteriorated, i was offered, NOT a replacement, but a refurbished used phone................seriously? 1st of all, ESH TechProtect Prem advertises "from $4.99/month" for their protection, why am i being charged $23.30/month? so........i cancelled their service, put the credit card (associated w/the debit) on notice and Verizon Wireless on notice. I work for lawyers, they are only to "happy" to help me wipe up this mess...................tired of being scammed and raped by insurance.

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  • Joe
  • Nov 5, 2015
A good phone number, as stated before in this thread, is 855-309-8345 option 8. My contact person was Christian Holmes ([email protected]). I requested a refund for x number of months and was told he could only credit 1 month. I was sent a Customer Refund ~ Charge Dispute Form dot pdf via email which I completed and returned via email - no muss, no fuss.

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  • Margaret
  • Dec 30, 2015
I followed Joe's instructions above with great success the first time. Phoned 855-309-8345, except I hit the option for "Sales" instead of "Refunds." Got an operator right away who cancelled the charge. It hasn't shown up on my credit card since.

Mark as Useful [1 vote]
  • john
  • Sep 22, 2015

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  • munroe
  • Sep 21, 2015
It took me a while to get to the bottom of this charge. I called the number on my credit card statement a number of times usually getting only voicemail. Finally I reached someone. It turns out this was insurance on a Motorola cellphone that I bought through Verizon. I replaced the Motorola cell phone about a year ago. The best that Esh would do is to pro-rate the current months charge. I was paying $6.99 per month for insurance on a phone I was no longer using. I am sure this charge would have continued for years. I no longer had any copy of the insurance and my credit card company said that I could only dispute the charges month by month and they could do nothing to cancel a recurring charge. If I hadn't been able to finally reach Esh, it seems that I would have had to cancell the entire credit card to stop the charges.

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  • ncAbused
  • Sep 15, 2015
Added on to our credit card with the purchase of a new phone from celluarservces a reseller for Verizon. Was not aware of this insurance service and thus did not authorize. Sleazey salesperson added it on with out our knowledge and hid it in the small print of the contract. Will never use this company again. Called 9/15/15 and they claimed to be cancelling it. Will see if they actually do. Next call will be to our credit card company to dispute the charge.

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  • rhoads457
  • Sep 15, 2015
This company's business model is get your bank account # and continue charging you, no matter how many times you call to cancel your cell phone insurance. We have a family plan with three smart phones through Verizon. Each phone had this 3rd party insurance. Each time we upgraded a phone we switched to Verizon's insurance. Each time we called and cancelled this insurance. Each time they continued to charge us for insurance on cell phones we no longer had. When we called back to ask why we were still being charged, we were told there was no record of our previous calls. This happened THREE DIFFERENT TIMES. This is an unethical business practice meant to defraud customers who are leaving their company. If you are having problems, record your calls to them and report the charges as fraudulent to your bank.

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  • CWA Florida
  • Sep 12, 2015
I would like to report my experience with ESH Tech Protect. I had a Samsung Galaxy (which worked well) butwhich, , unfortunately, I dropped and broke. When I went to the local Verizon office I discovered that the only"equivalent" phone they would provide was an LG - after I paid a deductible of $129.00. (after I had been paying $19.28 monthly for several years). The LG is almost worthless: its battery rarely makes it beyond 12 noon, even with minimal use; it can't get online without a strong wifi signal; its geolocation usually fails; its touchscreen is intermittently unresponsive; and it takes 10 - 15 minutes of agonized waiting for a text message to actually be sent. I'm getting a new iPhone 6s as soon as one becomes available - and of course canceled ESH Tech Protect, after giving them an earful. The word "ripoff" seems appropriate. I would advise anyone to avoid this company (it isn't Verizon, but Verizon peddles its policies). As for the LG, its fate is sealed.

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  • Michele Freas
  • Sep 8, 2015
09/04/2015 DEBIT CARD PURCHASE XXXXX1916 ESHTECHPROTECT PREM XXXXX0452 GA $7.55. I DID NOT AUTHORIZED THIS DEDUCTION.

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  • Cell phone
  • Sep 7, 2015
Just found these charges on my bank statement ..one for $3.15 and another for $7.15. No idea what their for!!!

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  • Billy
  • Aug 19, 2015
After reading most all comments I find that maybe you should read all your contracts. This is a separate company and your sales person sold insurance at a Verizon location as a Verizon representative. If you don't have your contract, go back to them and get it, cause I suspect they have a copy. Verizon informed me that this sometimes happens at their Satellite stores. I hope I have been helpful. P.S. I found my contract.

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  • oldlady
  • Aug 9, 2015
I thought that the ESH charge was a scam, but I checked with my local Verizon dealer and I did in fact sign up for phoThe charge is legitimate.

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  • david
  • Aug 9, 2015
my phone and MiFi pod insurance is $15.98 ....been that for a couple years...August 8 2015.....two charges....$164.85 and $4.99...total $168.74 !!!!!!!!....Esh not on the web ...Bank says I gota deal with the crooks first,,,,that I will tomorrow....

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  • david
  • Aug 10, 2015
the company seems legit...I was able to talk with a nice Lady this am....my phone insurance had been canceled for some 10 months...they were still receiving payments and no one noticed that the insurance on the phone had been canceled....i also have a MiFi device with them...that account was ok....my credit card was compromised a few weeks ago...I called in the replacement number...that is when they decided i owed $164.85 in back payments even though the payments had been made....their web address is... esecuritel.com/cellularsales...you can check your account and see if you actually have coverage...etc corrections have already been entered...now i am waiting for the credit to post to my cc account...the company may be legit but their accounting dept rates an F-

Mark as Useful [6 votes]
  • VELTON MOSER
  • Aug 9, 2015
I need to make a claim.

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  • VELTON MOSER
  • Aug 9, 2015
I need to make a claim.

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  • VELTON MOSER
  • Aug 9, 2015
I need to make a claim.

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  • Jeremy
  • Aug 7, 2015
I am a fan of insurance, but when I pay a $167 deductible and get a worse phone than I started out with I am not a fan. I called ESH Tech Protect the customer service was horrible and basically said we did our part so suck it up. They were rude and probably need to get sued. I have since made sure my "service" was canceled and would not recommend this company to anyone.

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  • Llwhalen
  • Aug 6, 2015
I called to cancel service that I did not authorize. 2 days later it is still not cancelled. I asked the customer Service rep to fax, mail or email me a copy of the authorization with my signature on it that I signed up for this service and they don't have one. Yet, I can't get a refund. I can't get a contact name or phone number. They suggested I contact Verizon to make a complaint, yet Verizon said they are a third party and have nothing to do with them. Tech Protect then suggested I make a complaint with my Bank. YET, I CAN'T MAKE A COMPLAINT WITH THEM. I told them I will call them every day until someone does something on this account. I ASK ALL OF YOU WHO HAVE ISSUES TOO, TO CALL EVERY SINGLE DAY TO MAKE A COMPLAINT AND BOG DOWN THEIR PHONE LINES

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  • Cher
  • Oct 21, 2015
hey! whats their number?! I can't find it

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  • Pam Bell
  • Aug 4, 2015
Unauthorized charge.

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  • Linda
  • Aug 5, 2015
I keep telling tem to stop these charges and they continue. I just had them try to fix a virus under a capping of windows and it turned out to be them and it turned into a continuous charge for over a year and I can't get it to stop. Help as anyone one else had any luck before I go broke?

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  • Stephen Wilke
  • Aug 3, 2015
ESH*TECHPROTECT deductions from my checking account are being made without my authorization. It says on the voicemail related to the number posted on my checking that it is related to my verizon wireless phone but I am billed through verizon for my insurance which is provided through asurion. The phone number provided for customer service keeps play music until someone answers and then they hang up. Who are these people???

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  • Sonya Shaw-Glenn
  • Jul 12, 2015
I had ESH*Techprotect prem as insurance on my son's cell phone. I cancelled my son's cell in Feb./March of this year but have continued to be charged monthly since then. I will be reporting this to my credit card again. When a phone is cancelled, you think the insurance would be too.

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  • Patricia
  • Jul 8, 2015
I have not ordered this protection. I have just learned that I have been charged repeatedly for this. I will be informing the credit card company of this. I have not purchased any new equipment or services for anything.

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  • Diane Sabal
  • Jul 7, 2015
Just found out today that this company has been taking $32 out of my account every month since July of last year. The complete total to date is close to $451. They continued to take out money even AFTER I cancelled my cell phone plan and called them several times to cancel the insurance.

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  • judi
  • Jul 7, 2015
dunlap/nave i did not order this and it better be giving me my money back.

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  • Tvinson
  • Jul 3, 2015
You can call 855-309-8345 select # 8 to cancel insurance. I purchased a new phone on June 23rd. The invoice showed the $53.00, which I signed for. Later that afternoon while checking my bank account Tech Protect Prem hit my account for $2.12, went to the bank and would have to stop all payments on my debit card and order new one. Okay. $2.12 is not bad, but just checked today (10 days later) and they just hit my account again for $7.06...I talked to a agent there that credited my account for the rest of the month minus the first 2 days of the month, so a total of $6.36 refund. This insurance has to do with the agent that sold you your phone at the store!

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  • esh techprotect
  • Jul 2, 2015
Belli On my regions bank statement a charge of 7.00 dollars was charged to my account. this charge was not autherized.

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  • Verizon Customer
  • Jul 1, 2015
I specifically declined insurance on this device and have it indicated on my Verizon customer agreement. This ESH charge appeared on my credit card the next month. I finally figured this all out and am having the charges blocked. Verizon screws people by not showing all the agreements on their "My Verizon" page. What a scam. It's hard not to blame Verizon as well for this. As soon as I can afford to buy out, I will.

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  • Frank J Perruccio
  • Jul 1, 2015
This is an insurance policy for the phone. One catch to be aware of is a $199.00 deductible. You can cancel at 844-400-0452

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  • BOWERS
  • Jun 30, 2015
I got an unauthorized transaction from ESH TECH PROTECT that I'd never agreed on didn't even know that existed. PLEASE STOP THEM FROM CHARGING ME FOR THIS.

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  • katie
  • Jun 22, 2015
I have been getting charges deducted from my account from them for 1 year. I only recently found out it is fraudulent and cannot find a phone number connected to it to stop the reoccurring payments.

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  • AMY
  • Aug 3, 2015
TAWBUSH- I just spoke with ESH Tech Protect. Their # is 855 309 8345. I was on hold for quite some time and have been told that my "coverage," was cancelled and received an immediate partial refund. They try to make you think it is Verizon, but if you press, they say no. Also, they will tell you that you cannot get any insurance on your phone until your next contract. I have insurance through Verizon, but it is not connected to these criminals.

Mark as Useful [3 votes]
  • Mashburn6
  • Jun 20, 2015
I want to discontinue tech protect and a refund

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  • Rooted
  • Jun 16, 2015
Corrupt. I have this mystery charge on my credit card for 3 months, differing amounts. Help trying to get to the bottom of this!

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  • oversaxed
  • Aug 14, 2015
I have had this charge on my credit card for two months now. I have disputed the charge with Discover Card and have received a credit each time. Much easier than trying to deal with these people.

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  • Naz
  • Jun 13, 2015
I don't know who you are so why would you take money out of my Account.

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Level of Distrust

51 Unauthorized
28 Authorized

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