UNRECOGNIZED CHARGE ON YOUR BILL?

CELLULEAN.COM


The charge CELLULEAN.COM was first reported Aug 14, 2013.
CELLULEAN.COM charge has been reported as unauthorized by 85 users, 19 users recognized the charge as safe.

Help other potential victims by sharing any available information about CELLULEAN.COM.

Comments

  • Kari Fie
MAJOR SCAM!!!! Never received trial offer bottle and was charge for the $19.95 first PLUS the $79.95 for complete package NEVER RECEIVED!!! Then charged again for an additionnal $79.95 and still never received anything! TERRIBLE BUSINESS!!! Dont's get pulled in this scam!!!

  • Darcie And
Hi,
Sorry to hear about the bad experience, we share your frustration. We recommend you try and resolve the issue directly with the merchant, he may be reached at 1-866-622-3550. If that does not work you should contact your financial institution and file a complaint.
Good luck and let us know how it goes!
Eido,
Team BillGuard

  • James Bra
This was supposed to be just a free trial. I did not ask to continue the subscription but they charged me $79.95 anyway!

  • Jennifer Sne
I just went to the site, and Mr. Leddy is quite frankly full of it. The terms and conditions are found at a small link under a massive amount of consumer testimonies, before-and-after pictures and other ads for the product, and there is no check-box to be found. The only true part is that, if you do find the terms and conditions, they do clearly state that you will be billed if you do not cancel your subscription.
Maybe try putting your terms and conditions where you can see them at the same time as the order form. Just an idea.

  • Neda Tim
Can't believe this bullshit comment by P Leddy... Run a decent business instead of scamming your buyers!

  • Velvet Rup
Official Response From the Cellulean Company: Our website and offer meets all legal guidelines set forth by the Electronic Retailing Association (ERA). In fact, we place our terms and conditions in full-size readable font right next to the ordering section, instead of hiding them at the bottom of the page (which is the ERA requirement). We then go another step further, beyond the requirements, by placing a check box next to the order button, which states: "I am 18 years of age and agree to the Terms and Conditions". The customer is not allowed to check out of the website, unless this box has been checked. Furthermore, we give the customer two direct purchase options, instead of just the free trial offer, allowing them to choose if they want to enter into the agreement, or simply buy the product with no terms or conditions. When a complaint has been made by a customer, stating they were shocked when they were billed, and never knew they enrolled themselves into such a program, we have to scratch our heads in wonderment. This is a classic case where the customer attempts to pass blame on to the manufacturer, when in fact they entered themselves into a legal binding agreement - with their full knowledge and consent beforehand. Customers are not forced to place an order, they do so freely on their own willingness, and should be accountable for their choices." - Cellulean.com

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Level of Distrust

85 Unauthorized
19 Authorized

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