UNRECOGNIZED CHARGE ON YOUR BILL?

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ADOBE SYSTEMS, INC. - 800-833-6687, WA


The charge ADOBE SYSTEMS, INC. - 800-833-6687, WA was first reported Jul 3, 2013.
ADOBE SYSTEMS, INC. - 800-833-6687, WA charge has been reported as unauthorized by 85 users, 23 users recognized the charge as safe.

Help other potential victims by sharing any available information about ADOBE SYSTEMS, INC. - 800-833-6687, WA.

Most Useful Comment
  • R Libby
  • Sep 14, 2017
On Friday, September 8, I had 2 charges on my personal debit card. I contacted Adobe Systems (as listed on my online bank statement). They opened a case and refunded one of the charges and advised that the other charge was just a hold and would be released within 72 hours. "To protect the privacy of their customer", they would not tell me who made the charge, but would tell me the first three letters of the first name. They also would not tell me the email address that was used on the transaction, to protect their customer's privacy. Today I had 5 more charges. I contacted my bank directly and opened a fraud case. Because the money is being held as a hold, the bank cannot refund until it goes into a debit. Meanwhile, I have bills to pay and Adobe is protecting the privacy of their thieving customers.

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Comments

  • M Edmonson
  • Jan 21, 2019
Adobe Acropro Subs 800-833-6687 CA is a 3rd part scam, it's not from Adobe. I had been charged $26.96 for years (with different credit card numbers) before I noticed it. Logged into my Adobe account and verified I had no subscriptions and talked with customer support who stated the same. Contacted Bank of America and reported it. They granted a temp refund and put a block on the vender. Later got a response from the BofA fraud dept denying claim based on evidence that my billing address had been verified on the charge. I'm in the process of appealing. Calling 800-833-6687 only results in a voice message that sounds like Adobe customer service, but isn't. A reverse phone number search indicates that it is from 33 Douglas Rd E., Oldsmar, FL 34677-2922. That address shows up as a business with multiple businesses, (Kelby Media Group, Kelby Training, National Asso of Photoshop Professionals, Matt, and Mac Design Magazine). Some of their phone numbers are the same. scamcreditcard.com identifies this scam as coming from Myanmar (Burma, SE Asia), with a reference number of 16881. Anyone live near Oldsmar FL and want to check things out for the police?

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  • Nicole
  • Oct 15, 2018
Three months in a row Adobe has charged my credit card for approximately $14 per month however I never signed up for anything personally through them. I have contacted my bank yet the charges continue.

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  • LeeR
  • Dec 13, 2017
I also noticed a PENDING charge of $21.39 on my credit card so I called the number shown 800-833-6687. Some guy, possibly from India, answered & told me it was for an educational version of Adobe Creative Cloud. I explained to him I've NEVER used this program & never signed up for it. He told me it's for a year subscription paid monthly at $21.39. AGAIN, I told him I've NEVER SIGNED UP NOR USED this program!!! I told him if he's able to look for any activity on the account he'd see I've NEVER used it. He said it was activated in Sept 2017. I was very persistent and he FINALLY said he'd credit back a month...A MONTH for something I never asked for?!? I insisted on speaking to a supervisor. ANOTHER Indian man got on the phone & I kept on until he said he'd credit me 2 MONTHS! I told him it's not right to charge someone for a service they never asked for. He said he'll have to check with "higher-ups" to see about giving any more credits. I told him I'd be reporting these business practices to someone. They're also cancelling my subscription THAT I NEVER ASKED FOR!!! How BIG of them, pfftt! I looked up the Adobe Systems Corporate Office info (Olga Sue also suggested the info I found) and agree with Olga Sue that you should call the Corporate Office directly to complain. I will be calling them myself to complain about this "questionable" practice. Good luck to everyone!

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Most Useful Comment
  • R Libby
  • Sep 14, 2017
On Friday, September 8, I had 2 charges on my personal debit card. I contacted Adobe Systems (as listed on my online bank statement). They opened a case and refunded one of the charges and advised that the other charge was just a hold and would be released within 72 hours. "To protect the privacy of their customer", they would not tell me who made the charge, but would tell me the first three letters of the first name. They also would not tell me the email address that was used on the transaction, to protect their customer's privacy. Today I had 5 more charges. I contacted my bank directly and opened a fraud case. Because the money is being held as a hold, the bank cannot refund until it goes into a debit. Meanwhile, I have bills to pay and Adobe is protecting the privacy of their thieving customers.

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Most Useful Comment
  • Erin Rochetto
  • Jun 11, 2017
I have been charged $9.99 for an Adobe System charge but I changed my billing info early last month and I have no receipt for this charge. I'm worried that I have been getting charge 9.99 every month as fraud, while thinking it was my photoshop charge.

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  • Bill Freeman
  • Mar 16, 2017
Talked to Adobe and this is not their charge. It is most certainly a scam by a third party and of course they can not be reached.The phone number is not answered. ADOBE *ACROPRO SUBS 800-833-6687 CA It appears the only way to get rid of them is to eliminate &/or change the credit card they are making the charge to.

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  • ognyan
  • Feb 7, 2017
I have been charged few times without really using the Adobe, customer service does not help me at all with my issue, they tried to not to assist me with the cancelation of my account, I am going to report the issue, Please cancel my charges immediately!

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  • michael
  • Oct 12, 2016
A charge of $23.88, SUDDENLY appeared on my bank statement. I NEVER did anything, to get this OUTRAGEOUS insulting charge. EVERYONE BEWARE. I HOPEFULLY this stops.

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  • Terry Brumage
  • Aug 30, 2016
25.96 charged to my account. I know the time of charge my card was not anywhere near my computer to give your company. I canceled my card so your can't steal more. If anyone ever canceled a near transaction they are trying to process anyway just by once upon a time of having card information or part of card information. Several websites say ADOBE but are different ADOBE named products and its uses at each location it is posted.

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  • FATIRAH
  • May 31, 2016
I just reported this to my bank as fraud! They've taken $25.91 from my account and I didn't have a clue as to why, since I did no business with them. I thought Adobe was a reputable company, but not anymore! I had to have my card stopped and now have to stop by the bank after work to pick up a new one. It will take at least 10 business days for the money to appear back on my account, according to the representative. All of this inconvenience! I could smack someone.

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  • Beate Jaeger
  • Feb 4, 2016
Adobe System made an unauthorized charge on my account with $26.21. It will be reported as fraud.

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  • me
  • Sep 25, 2015
didn't authorize this charge, have never gotten anything from adobe, called customer support and will call my bank to cancel my card immediately!!!

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  • R. Wisseman
  • Jul 21, 2015
I did not authorize this chjarge of $23.88

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  • ADOBE *PHOTOGPHY PLAN
  • Jul 2, 2015
How do you stop this???

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  • ktownend
  • May 21, 2015
I did not purchase anything. I have receive a 9.99 deduction from my account for Adobe totaling $49.95. Please credit my account.

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  • Bryant Harrald
  • Mar 21, 2015
I have two charges on my Bank of America Master Card. The firs charge was posted on 02/25/15 for $21.12. The second charge is posted on 3/12/15 for $24.12. I need to know what these charges are for and are they a scam or some kind of fraud. Please contact me with an answer, before I dispute the charges with my credit card company.

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  • DEJI OBATAYO
  • Feb 13, 2015
I have been charged $14.99 .twice now .i dont know what i have purchased as i dont enjoy any extra benefit from adobe . Kindly assist in stopping this barbaric and criminal act. Thanks

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  • tlsands1
  • Oct 15, 2014
Had a charge on my statement that I did not authorize. They will be reported.

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  • Tualagi Sagato
  • Oct 9, 2014
10/09/14 CHKCARDADOBE SYSTEMS, INC. 800 833 6687 CA $31.93 Found the above charges on my bank account without my knowledge. I suspect this is fraud. I'm reporting it to the authorities.

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  • cgodkin
  • Jun 20, 2014
Found $9.99 chg in June 2014 on credit card statement, checked May 2014 same charge, No idea what this is, why it and how it was charged on my card. Want it cancelled now.

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  • Dawn Bla
  • Aug 10, 2013
Reference Number 320130120000359861

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Level of Distrust

85 Unauthorized
23 Authorized

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