UNRECOGNIZED CHARGE ON YOUR BILL?

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ACERENA STUDIO


The charge ACERENA STUDIO was first reported Jun 25, 2022.
ACERENA STUDIO charge has been reported as unauthorized by 54 users, 47 users recognized the charge as safe.

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Comments

Most Useful Comment
  • Rebecca Myers
  • Jan 16, 2024
I have a charge on my paypal account for $40.00. The charge was not authorized and I would like to have a full refund within 3 businness days. Thank you Rebecca Myers

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  • ACERENA
  • Mar 19, 2024
Dear Player, Thanks for your support. Sorry for the inconvenience we caused to you. In order to find out your information, could you please provide the screenshots of the transaction details (dispayed on PayPal/ Credit side) including the transaction ID & your login account & nickname? Please do not hesitate to contact us(email:acerenasoft@outlook.com) Thanks in advance. Best regards

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  • Mary O. Paddock
  • Sep 16, 2023
I downloaded one of this company's Solitaire games and paid 3.00 to play (like making a bet). I was unable to "secure" my account by adding my phone number as the submit button remained greyed out. I tried several times with and without dashes and with and without +1. I requested a refund and was ignored. I've filed a complaint with PayPal.

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  • ACERENA
  • Mar 19, 2024
Dear Player, Thanks for your support. Sorry for the inconvenience we caused to you. In order to find out your information, could you please provide the screenshots of the transaction details (dispayed on PayPal/ Credit side) including the transaction ID & your login account & nickname? Please do not hesitate to contact us(email:acerenasoft@outlook.com) Thanks in advance. Best regards

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  • Laura ONeel
  • May 12, 2023
I have a payment to ACRENA STUDIO deducted from my PayPal account. I never made a purchase from this company.

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  • SHARRON GAIL MATHES
  • Jun 22, 2023
$20 was taken out of my bank account i never bought anything from this company,

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  • ACERENA
  • Mar 19, 2024
Dear Player, Thanks for your support. Sorry for the inconvenience we caused to you. In order to find out your information, could you please provide the screenshots of the transaction details (dispayed on PayPal/ Credit side) including the transaction ID & your login account & nickname? Please do not hesitate to contact us(email:acerenasoft@outlook.com) Thanks in advance. Best regards

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  • Georganne
  • Aug 9, 2022
Seller info ACERENA STUDIO Acerena.vip@outlook.com Transactionb ID: 59X564640P006330V

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Level of Distrust

54 Unauthorized
47 Authorized

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